Shipping policy
At D4M, we understand how important timely and reliable delivery is for the best possible shopping experience. Please take a moment to review our shipping policy below:
Processing Time
Orders are typically processed and shipped within 1–2 business days from the date of purchase, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be extended. Thank you for your patience.
Product Availability
If an item is in stock, your order will be processed and shipped within the standard processing time.
If an item is out of stock or an unexpected delay occurs, we will always inform you promptly via email about the current order status, the expected restock date, or any available alternatives.
Shipping Methods
We offer several shipping options, including standard and express shipping, to meet your needs. The availability of specific shipping methods may vary depending on your location and the items in your order.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order.
Delivery Time
Delivery times vary depending on the selected shipping method and destination. After our 1–2 business day processing time, delivery typically takes 5–15 business days, depending on your location worldwide. Please note that unforeseen circumstances such as adverse weather conditions, customs clearance, or carrier issues may affect delivery times.
Change of Shipping Address
If you need to change the shipping address for an existing order, please contact us as soon as possible. We will do our best to accommodate your request; however, after 2 hours from purchase, we cannot guarantee changes, as the order may already be in processing.
Order Cancellation
Our goal is to ship orders as quickly as possible. Once an order enters processing, it is already on its way to you. You have 2 hours from placing your order to request a cancellation. Simply contact our friendly customer support team via live chat or email at info@d4m.eu, have your order number ready, and we’ll take care of the rest.
Order Issues
If a shipment cannot be delivered due to carrier-related issues (such as an incorrect address, failed delivery attempts, or uncollected parcels), we unfortunately cannot offer a refund. However, we will be happy to send you a replacement shipment free of charge so that you still receive your order.