If the product you have selected is not currently in stock, we recommend monitoring our website or regularly checking the product page. As soon as the item is available again, it will be displayed on the page and you will be able to order it.

If you need a larger quantity of goods for a club or other organization, we will be happy to prepare an individual offer including bulk discounts. Just contact us via email or the contact form on our website and state the type, quantity and any specifications of the order. We will then promptly prepare a tailor-made price offer for you.

Of course, if you receive an incorrect item despite our strict quality control, we will refund the purchase price. Please send the incorrectly delivered item back with the relevant note on the return slip ("Information for service"). We will cover the costs of returning the item.

There is no simple answer to this question!
Please do not hesitate to contact our customer service with any questions regarding the order process. Our team will be happy to help you.

Orders can only be cancelled up to a certain stage of packing and shipping. Once this stage is exceeded, cancellation is no longer possible. Therefore, please contact us as soon as possible with your cancellation request.

An overview of individual payment options can be found here. All payment methods available for your specific purchase will be displayed during the ordering process.

The invoice will be sent to you in the package along with the delivery. If you cannot find it, we will gladly send you a copy by email. Please contact our customer support.

For credit card orders, the card must be issued in the name and to the address specified as the billing address. For security reasons, credit card orders with a different shipping address or to a different person cannot be accepted.

The card verification number is located on the back of your credit/debit card in the signature field.

Once your order has been dispatched, we will send you an email with shipping confirmation and a tracking link. You can also check the status of your shipment in your order history if you have previously created an account with us.

Your order will be shipped as soon as possible, depending on the availability of items in stock.

We deliver goods worldwide. Regardless of your location, we will ensure your order arrives safely and as quickly as possible.

Shipping costs will vary depending on the delivery location and chosen shipping method.

Immediately upon receipt, check the completeness of the shipment and any damage during transport, and in case of visible damage, refuse to accept the shipment.

If you have received a faulty or damaged product, we apologize for the inconvenience. We would be happy to help you find a quick and effective solution. Please contact our customer support team via our claims page. Please provide your order number and a description of the defect so that it can be processed as quickly as possible.

Yes, in the event of a legitimate complaint or return, we will, of course, refund the amount paid. The money will be sent to you using the same method you used for payment, unless otherwise agreed.

Of course, you can return items you don't like, or order a different size. All information can be found on our Returns Policy page.

If you don't like the product, or if you would like it in a different color or size, it's not a problem. Simply return the unwanted product to us and order a new one through our e-shop as a new order.

The purchase price will be refunded to you within 7 days of processing your return in the same way the payment was made.

Unsubscribing from our newsletter is very simple. Just click on the "Unsubscribe" link at the bottom of the newsletter. Please note that you need to unsubscribe each email address you have registered with us.

The voucher cannot be used to pay for orders that have already been completed and cannot be combined with other promotional vouchers.

The welcome voucher can be redeemed with a minimum order value of 1999 CZK (€79.99) (total after any returns). Vouchers received for subscribing to the newsletter can only be used once per person and per order.

You can find our gift vouchers in our e-shop in various denominations. After payment, you will automatically receive an email with the gift voucher.

You can have a new password for our store generated automatically. Click on the account icon at the top of the page, then on "Forgotten password". A new password will be sent to you by email shortly.

You can change your password at any time in your customer account under "Password Settings."

Contact our customer support at info@d4m.eu